Sarah Louise Nails & Beauty Salon Policies

Arrival Time

Please plan to arrive ten minutes before your scheduled appointment time, to allow for Parking and filling in any pre-treatment consultation cards that may be necessary.

 

Late Arrival

Our scheduling permits the correct amount of time to complete your service. If you expect to be late to your appointment, please inform us as soon as possible. If you arrive 15 minutes or more late, your appointment will be rescheduled.

This is to ensure our client’s scheduled appointments stay on track.

 

Medical Conditions and Special Needs

Prior to receiving your treatments, please inform us about any special needs or medical conditions, pregnancy, injuries, allergies, or disabilities. This will help customise your service to ensure the highest satisfaction and benefits.

 

Health

If you have a potentially contagious condition on your hands or feet, signs of a fungus or wart for example, we cannot provide services to you until said condition has fully cleared up. We also cannot perform services if open or infected wounds are present. If you have a condition on your hands or feet that you think is suspect, please notify us before the service begins, and we will advise you on whether or not services can be legally and safely performed.

 

Children

Children under the age of 16 will need parental consent to receive Nail treatments. Acrylic nail enhancements will not be applied to any child under the age of 16. Gel Polish will not be applied to any child under the age of 12. 

 

Guarantee

Nail enhancements and Gel polish are guaranteed for 24 hours after your appointment; excluding breakages and intentional damage.

If you lose an enhancement or notice chips or lifting within 24 hours of your appointment, please contact us immediately to schedule a free repair.

Repairs will only be undertaken on lifted or lost nails, repairs will not be undertaken on intentional breakages or damage caused by the client.

Repairs after 24 hours for breakages, tears, and corner breaks are chargeable.

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. 

Free repairs are carried out at the therapists discretion. If the therapist has just cause to believe that the damage was done intentionally a free repair will not be offered and the client will be charged accordingly for the repairs.

 

Refunds

If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied at the first available opportunity.
Absolutely no refunds will be given after you have left the salon.

 

Mobile Phones

Please be respectful and set your phone to vibrate. Constant interruptions can make both you and your therapist late for your/their next engagement/appointment.

We Reserve the Right to Refuse Service To:

(This is not an exhaustive list)

-Anyone with a nail condition we suspect may be contagious.

-Anyone with open or infected wounds on the treatment area.

-Anyone in ill health that we suspect may be contagious.

-Anyone whose nails may not be in adequate/safe condition and we feel may harm the nails, or cause further harm, by our services.

-Anyone more than 15 minutes or more late for an appointment.

-Anyone who repeatedly cancels appointments last minute.

-Anyone who has NOT completed the COVID-19 Client Questionnaire AT LEAST 24HRS BEFORE their appointment.

-Rude, mean, aggressive, threatening or disrespectful people.